During Sunday’s Olympic Football fixtures, the Stadium experienced some IT issues which prevented the processing of card payments. Wembley owns the IT infrastructure within the stadium and the problem was related to this, and not to Visa's systems. As soon as this became apparent Wembley staff worked to address the problem and the system improved. During this period, cash purchases were accepted at the kiosks.

Following the event, a review of the system is being undertaken to ensure the same problems do not arise again. Wembley Stadium sincerely apologises to fans who were inconvenienced due to this problem. Wembley also appreciates the support we are receiving from Visa to rectify the problem.